Refund policy

Returns & Refunds

At Valiora, your satisfaction matters to us. Because our products ship directly from our fulfillment partners, we do not accept physical returns at this time.

If your item arrives damaged, defective, or incorrect, please contact us at teamvalioraofficial@gmail.com within 7 days of delivery with your order number and a photo of the issue. We'll make it right with a full refund or a free replacement—no need to send anything back.

Please choose carefully when ordering, as we're currently unable to accept returns for reasons such as changed mind, incorrect sizing, or personal preference. If you have any questions about a product before ordering, feel free to reach out—we're happy to help you pick the right item.